Shipping Information
Shipping Information
Welcome to the Shipping Information page for IKKAI Ceramics — where you’ll find everything you need to know about how we carefully prepare, pack, and send your handmade ceramics safely to you.
Handling Time
Each piece is thoughtfully packaged to ensure it arrives in perfect condition.
Orders are typically processed and dispatched within 2–3 business days.
During shop updates, processing times may take a little longer — as many orders come in at once, please allow around one week for us to prepare and pack your order with care.
Shipping Rates
Our shipping rates are calculated based on your location, the size, and the weight of your order.
- The Netherlands: from €5.95
- Europe (EU): from €14.95
- International: from €24.95
- Free pick-up from our studio in Beverwijk
The exact cost will appear at checkout once your delivery address is entered.
Shipping Methods
We work with trusted shipping partners to ensure your order travels safely and arrives on time.
Every order includes a tracking number, so you can follow your parcel’s journey.
- Domestic (NL): 1–3 business days after dispatch
- Europe (EU): 3–7 business days
- International: 7–14 business days
International Orders
We’re happy to ship worldwide.
European Union: VAT is already included in all prices, so there are no additional charges upon delivery.
United States: Duties and import taxes are calculated at checkout and prepaid by us — you won’t have to pay anything extra when your order arrives.
United Kingdom: Orders are shipped without prepaid duties. Your local postal service may request VAT or customs handling fees before delivery.
Other countries: Local customs policies may vary. Any import duties or taxes are the responsibility of the recipient.
Damaged Goods
Every piece is packed with great care.
If your order arrives damaged, please:
- Take clear photos of the item and its packaging.
- Contact us within 48 hours at info@ikkaiceramics.nl.
We’ll do our best to resolve the issue quickly and kindly.
Questions
If you have any questions about shipping or need help with your order, please email us at info@ikkaiceramics.nl — we’re always happy to assist.
Thank you for choosing IKKAI Ceramics.
We’re truly honored that one of our handmade pieces will find a place in your home.