Shipping Information

Welcome to the Shipping Information page for IKKAI Ceramics.

Here, you’ll find all the details about our shipping policies, costs, and procedures to ensure your handmade ceramics reach you safely and on time.

Handling Time

Each piece of ceramic art is carefully packaged to ensure it arrives in perfect condition. Orders are typically processed and dispatched within 2-3 business days. Please note that during busy periods, such as shop updates or holiday seasons, handling times may be slightly longer.

Shipping Rates

Our shipping rates are calculated based on your location and the size and weight of your order. Below is an overview of our shipping rates:

  • The Netherlands: Starting at €5.95
  • Europe (EU): Starting at €14.95
  • International: Starting at €24.95
  • Free pick up from our studio in Beverwijk

Exact shipping costs will be displayed at checkout based on your delivery address.

Shipping Methods

We use reliable shipping carriers to ensure your order is delivered safely and on time. All orders come with a tracking number so you can follow your package’s journey.

  • Domestic orders: Typically delivered within 1-3 business days after dispatch.
  • European orders: Estimated delivery within 3-7 business days.
  • International orders: Estimated delivery within 7-14 business days.

International Shipping

We’re delighted to offer international shipping to most countries worldwide. Please note:

  • Delivery times may vary depending on your location and local customs procedures.
  • Customs duties and taxes may apply for international shipments. These fees are the responsibility of the buyer and are not included in the shipping costs.

Duties and Taxes

For international shipments, any applicable duties, taxes, or import fees are the responsibility of the buyer. Please check with your local customs office for more information about potential charges.

Damaged Goods

We take great care in packaging your order securely. However, if your order arrives damaged:

  1. Take clear photos of the damaged item and the packaging.
  2. Contact us at Info@ikkaiceramics.nl. within 48 hours of receiving your order.
  3. We will work with you to resolve the issue.

Questions?

If you have any questions about shipping or need assistance, feel free to contact us at Info@ikkaiceramics.nl. We’re happy to help!

Thank you for choosing IKKAI Ceramics. We’re honored to be part of your home with our handmade creations.