Refund policy
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Returns
We have a 14-day return policy for eligible items, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at info@ikkaiceramics.nl.
Returns should be sent to:
IKKAI Ceramics
Acacialaan 50
1943 GT Beverwijk
The Netherlands
Please contact us before returning your order. Items sent back without first requesting a return may not be accepted.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
Damages & Issues
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective or you have received the wrong item.
As all our ceramics are handmade, each piece is unique. Small variations in shape, size, colour, glaze, texture and finish are a natural result of the handmade process and are not considered defects.
Glazes can vary from piece to piece and from firing to firing. Colours may also appear slightly different depending on lighting, photography and screen settings.
If there is a genuine problem with your order, please contact us at info@ikkaiceramics.nl so we can make it right.
Custom & Made-to-Order Items
Custom and made-to-order items are created specifically for you and are therefore final sale.
Once a custom or made-to-order order has been confirmed and payment has been received, the order cannot be cancelled, returned or refunded.
This applies to any item specifically commissioned or made to order for a customer, including custom ceramics and other items made according to agreed specifications.
As with all handmade ceramics, slight variations in dimensions, shape, glaze, colour and finish are to be expected and are part of the character of a handmade piece.
This does not affect your legal rights if an item arrives damaged, is defective or does not match the specifications agreed when the order was placed.
Digital Products
Our digital products, including eBooks and downloadable content, are supplied electronically.
When purchasing digital content that is made available immediately, you expressly consent to the digital content being supplied before the end of the 14-day withdrawal period and acknowledge that you lose your right of withdrawal once delivery of the digital content has begun.
Because of this, digital products cannot normally be cancelled or refunded once access to the digital content has been provided.
Please review the product description and any available previews carefully before purchasing.
If you experience a technical problem accessing your digital product, please contact us at info@ikkaiceramics.nl and we will be happy to help.
Exchanges
We do not offer direct exchanges.
If you would like a different eligible item, please request a return for your original purchase. Once your return has been accepted, you can place a separate order for the new item.
Custom, made-to-order and digital products are not eligible for exchange.
Refunds
Once we have received and inspected your eligible return, we will let you know if your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@ikkaiceramics.nl.
For eligible consumer returns, the original standard delivery cost will be refunded where required by applicable consumer law. Any additional delivery costs resulting from choosing a more expensive shipping option are not refundable.
Important: For digital products supplied immediately, the loss of the 14-day withdrawal right requires the customer's express consent and acknowledgement as required by applicable consumer law. The wording in this policy does not by itself replace any consent that may be required during the purchasing process.