Shipping Policy

Handling Time

Each order is carefully packaged and double-boxed to ensure your ceramics arrive safely. Please allow a little time for us to prepare your order — typically, pieces are dispatched within 3 business days after payment approval.

During shop updates, processing times may vary, as a large number of orders tend to come in at once. In those cases, please allow up to one week for us to prepare and pack your order with care.

Shipping Methods

Packages within the Netherlands and Europe are shipped via PostNL, and international orders are sent through PostNL International or partner carriers. All parcels include tracking information, which will be sent to you as soon as your order has shipped.

• The Netherlands: 1–2 business days after dispatch
• Europe: 3–7 business days after dispatch
• International: 7–14 business days after dispatch

If you prefer delivery to a pick-up point, please leave a note at checkout. This helps reduce handling and the chance of damage during multiple delivery attempts.

Shipping Rates

All shipping rates are calculated automatically at checkout based on your location and parcel weight.

Free pick-up from our studio in Beverwijk, The Netherlands.

The Netherlands 0–10 kg: €6.95 10–23 kg: €14.50 Austria, Denmark, Portugal 0–2 kg: €14.50 2–5 kg: €21.00 5–10 kg: €27.20 Belgium 0–2 kg: €11.90 2–5 kg: €18.90 5–10 kg: €25.00 Bulgaria 0–2 kg: €35.50 2–5 kg: €42.70 France, Germany, Italy, Luxembourg, Spain, Sweden 0–2 kg: €12.25 2–5 kg: €19.40 5–10 kg: €25.15 Croatia, Finland, Slovakia 0–2 kg: €20.50 2–5 kg: €27.20 5–10 kg: €34.40 Cyprus, Greece, Malta 0–2 kg: €21.00 2–5 kg: €28.20 5–10 kg: €38.50 Czechia, Estonia, Hungary 0–2 kg: €19.50 2–5 kg: €26.20

Norway, Romania, Slovenia 0–2 kg: €26.20 2–5 kg: €32.40 5–10 kg: €42.70 Poland 0–2 kg: €16.75 2–5 kg: €23.00 5–10 kg: €29.30 United Kingdom 0–2 kg: €19.50 2–5 kg: €26.20 United States 0–2 kg: €32.00 2–5 kg: €53.00 5–10 kg: €87.00 Australia, New Zealand 0–2 kg: €37.90 2–5 kg: €66.15 5–10 kg: €120.40 Canada, Middle East (UAE, Saudi Arabia, Qatar) 0–2 kg: €32.90 2–5 kg: €50.40 Japan, Hong Kong SAR, South Korea 0–2 kg: €32.15 2–5 kg: €49.40–59.00 5–10 kg: €78.40–99.00 Other Regions South Africa: 0–2 kg €31.15 | 2–5 kg €48.15 | 5–10 kg €76.40 Vietnam, China: 0–2 kg €25.50–33.00 | 2–5 kg €47.90–50.00 Switzerland, Israel, Malaysia, Singapore: 0–2 kg €32.90 | 2–5 kg €50.40 | 5–10 kg €79.65

Duties and Taxes

European Union: VAT is already included in all prices, so there are no additional charges upon delivery.

United States: Duties and import taxes are calculated at checkout and prepaid by us — you won’t have to pay anything extra when your order arrives.

United Kingdom: Orders are shipped without prepaid duties. Your local postal service may request VAT or customs handling fees before delivery.

Other countries: Local customs policies may vary. Any import duties or taxes are the responsibility of the recipient.

Damaged Goods

Every parcel is packed with great care. If your order arrives damaged, please take clear photos of both the item and the packaging and contact us at info@ikkaiceramics.nl within 3 days of receiving your order. We’ll work together to find a solution — either a replacement (depending on availability) or a refund (excluding shipping).

Questions

If you have any questions about your order, shipping, or delivery, please contact us at info@ikkaiceramics.nl. We’re always happy to help.

Thank you for choosing IKKAI Ceramics — we’re honoured that one of our handmade pieces will soon find a place in your home.